1. Agreement to terms
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Mirrormapper ("Mirrormapper", "we", "us", or "our"), the operator of the Thermalmapper desktop application and associated cloud reporting portal (together, the "Software").
By downloading, installing, accessing, or using the Software, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not install or use the Software.
2. Licence grant
Subject to your compliance with these Terms and payment of all applicable fees, Mirrormapper grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to install and use the Software for your internal business purposes.
A perpetual licence permits ongoing use of the version released during your licence term. A subscription or annual licence permits use for the duration of the applicable paid period. The number of permitted installations and seats is determined by the licence tier you purchase.
3. Licence restrictions
You must not, and must not permit any third party to: (a) copy, modify, or create derivative works of the Software except as expressly permitted; (b) reverse engineer, decompile, or disassemble the Software, except to the extent such restriction is prohibited by law; (c) rent, lease, lend, sell, sublicense, or otherwise transfer the Software or your licence keys; (d) remove or obscure any proprietary notices; or (e) use the Software to build a competing product.
4. Accounts and security
Certain features, including the cloud reporting portal, require an account. You are responsible for maintaining the confidentiality of your account credentials and licence keys, and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. We are not liable for any loss arising from your failure to safeguard your credentials.
5. Customer data and reports
You retain all rights in the thermal imagery, project files, and report content you create or upload ("Customer Data"). You grant Mirrormapper a limited licence to host, process, and transmit Customer Data solely to provide the Software and its cloud features to you.
Raw thermal imagery is processed locally on your machine. Only the report assets you choose to publish are synced to the cloud portal. You are responsible for ensuring you have the rights to all Customer Data and that its use complies with applicable laws.
6. AI annotation features
The Software may include AI-assisted annotation and defect-detection models. These models produce suggestions to assist inspection workflows and may contain errors or omissions. AI output is not a substitute for professional judgement. You remain solely responsible for reviewing, verifying, and signing off on any report or inspection finding before relying on or distributing it.
7. Fees and payment
Fees for licences, upgrades, AI models, and additional storage are as set out at the time of purchase, in Australian Dollars and inclusive of GST unless stated otherwise. Unless required by law, fees are non-refundable. We may change pricing for future purchases or renewals at any time.
8. Updates and support
We may release updates, patches, and new versions of the Software from time to time. Access to updates depends on your licence tier and any active maintenance or subscription period. Support is provided on a commercially reasonable basis through the channels we make available.
9. Intellectual property
The Software, including all software, models, designs, and documentation, and all intellectual property rights in them, are and remain the exclusive property of Mirrormapper and its licensors. Except for the licence expressly granted to you, these Terms do not transfer any rights to you.
10. Disclaimer of warranties
To the maximum extent permitted by law, the Software is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, Mirrormapper will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Software. Our total aggregate liability arising out of or related to these Terms will not exceed the amount you paid for the Software in the twelve months preceding the event giving rise to the claim.
12. Termination
These Terms apply for as long as you use the Software. We may suspend or terminate your licence if you materially breach these Terms. On termination, you must cease using the Software and remove all installations. Provisions that by their nature should survive termination will survive.
13. Governing law
These Terms are governed by the laws of Australia and the State in which Mirrormapper is established, without regard to conflict-of-law principles. The courts of that jurisdiction will have non-exclusive jurisdiction over any dispute arising from these Terms.
14. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the "last updated" date above and, where appropriate, provide additional notice. Your continued use of the Software after changes take effect constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms or the Software? Get in touch:
- General enquiries: info@mirrormapper.com.au
- Support: support@mirrormapper.com.au
- Website: mirrormapper.com.au